Contact us

Whether you have a question or comment, we'd love to hear from you.
Direct Telephone Numbers
Call free from local landlines. Mobile phone companies may charge up to 80p per minute.

Customer Support/Loan Inquiry
Customer Support

          Opening Hours

          Monday - Friday: 7am - 11pm
          Saturday: 8am - 8pm
          Sunday: 10am - 6pm

Riverside House
The Waterfront
Newcastle upon Tyne
Tyne and Wear

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Complaint Resolution Process

You can report complaints in reference to Positive Finance Solution loan products, policies or services orally or in writing. This can be done via email at, or via phone at 443300010631. 

Upon receipt of your complaint, Positive Finance Solution will acknowledge the complaint within 5 business days and work to resolve the complaint as soon as possible. We will negotiate with you and work to come to a mutually agreeable solution.

We will send you our final response within 8 weeks of receiving your initial complaint. In this letter we will explain that you will have ultimate recourse to the Financial Ombudsman Service if you remain dissatisfied. If you are dissatisfied with our Final Response, you can ask the Financial Ombudsman Service for an independent review.

You have six months from the date of our Final Response letter to take your complaint to the Financial Ombudsman Service. If you do not refer your complaint in time, the Ombudsman will not have our permission to consider your complaint and will only be able to do so in very limited circumstances. For example, if the Ombudsman believes that the delay was as a direct result of exceptional circumstances. We will enclose a leaflet (or provide you with a link to the leaflet) for your information to assist you if you decide to pursue this further course of action. You can contact FOS at:

Contact Details
Financial Ombudsman Service (FOS)
Exchange Tower
E14 9SR

Further details are also available here.
Media Enquiries

For press enquiries about Positive Finance Solution, please contact us via email at
Marketing Enquiries

For marketing enquiries about Positive Finance Solution, please contact us via email at